CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Retail Services
Retail Services
Retail Services
Software designed for your business.
From merchandising to marketing, and everything in between.
No matter what type of location or contactless options you need to run your store,Thryv will modernize your retail business and manage your day.
Customer Relationship Management (CRM)
Track customer preferences and offer a personalized experience.
Communication
Earn repeat business with campaigns and special offers.
Online
Presence
Get found online, and follow up to earn new and repeat business.
Track customer preferences and offer a personalized experience.
Know more about your customers so you can provide stellar customer service every time. Track purchases, favorite brands and interests so you can personalize each interaction and communication.
COMMUNICATION
Earn repeat business with campaigns and special offers.
Create and schedule text and email marketing campaigns to share promotions and special offers. Drive additional traffic with public and private event invites and registrations, all through Thryv.
ONLINE PRESENCE
Get found, manage your reputation, and promote your business.
Drive traffic to your store thanks to accurate and up-to-date online listings. Manage your reputation by keeping up with your latest ratings and reviews, and respond straight from Thryv. Promote specials and offers across top social media sites like Facebook, Twitter, Instagram, Google Posts and LinkedIn.
Thryv integrates with Quickbooks, Shopify, Google Calendar and more, so you keep everything in sync.
Integrations available with
Thryv App Market and Zapier
INTO THIS CENTURY
“The hardest thing competing in a small business is fighting against people buying stuff online. When we use Thryv to send out emails or Facebook posts, I can see opens, likes… it gives me a lot of information.“
CINDY, PROFESSIONALS GOLF SHOP
Online Searches for Retail.
WHO IS PURCHASING
64% women
36% men
30y average age
$54k average income
30y average age
$54k average income
TOP SOURCES
81%
search engine
70%
company website
7%
friend or family
67%
ratings/review pages
9% print yellow pages
HOW ACCESSING
81%
laptop pc
52%
smartphone
39%
desktop pc
51%
tablet
22%
other
PURCHASE DETAILS
41% were new customers
22%
did NOT have one company in mind when they started searching
Consumer Stats:
64%
Female
36%
Male
Industry includes: Stores that sell general merchandise such as apparel, jewelry, cosmetics, home furnishings, household products, toys, appliances, and sporting goods. Does not include big-box retailers.
Did you know your consumers?
Prefer to shop local
Consumers are moving away from malls and big department stores and back to the corner shop.
Shop across multiple channels 1
They shop from tablets, phones, laptops, social channels, and physical store locations.
Expect personalized discounts or offers based on past purchases 1
Consumers expect retailers to go out of their way to make recommendations and record users’ behavior.
Put their faith in online consumer reviews and opinions 1
Tech-savvy customers use brand reviews to conduct pre-purchase research.
Want you to be able to accept debit and credit cards 2
Consumers expect you to be technologically advanced, including having modern payment processing abilities.
1. Smallbizgenius.net Aug 2019 https://www.smallbizgenius.net/by-the-numbers/retail-statistics/#gref
2. Cohen, A. (May 2018). IBISWorld Industry Report 45211 Department Stores in the US. Retrieved from https://clients1.ibisworld.com/reports/us/industry/default.aspx?entid=1090